Recent UM Experience
We hoped you enjoyed your haircut experience at Upscale Male. Below is a recap of your recent visit and an opportunity to provide us with valuable feedback.
Your stylist was
Celine
Licensed since 2017
With Upscale Male since 2023
Your stylist left detailed notes and instructions for your next visit.
Your stylist also notated the product used during your recent visit.
Schedule a New Appointment
For the largest selection and availability of appointments, we strongly encourage our clients to plan ahead and schedule 3-7 days in advance. Our cancellation process is simple and stress free and you can schedule any appointment up to 90 days in advance. Our dedicated scheduling team is available during business hours by phone or text to help manage your appointment or answer any questions. To maintain a style, UM suggests 4-5 weeks in between haircuts.
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Our
Guarantee
At Upscale Male, our customer service policy is rather simple, we stand by our work. Although we thoroughly train, promote and maintain high quality of service standards for all of our stylists, we can’t realistically expect a perfect haircut to walk out of our door every day. We recognize and embrace that tailored haircuts and styles across hundreds of hair types and head shapes, often result in a multitude of variables that can be occasionally overlooked, sometimes requiring a full reassessment and revision. We genuinely want our clients satisfied with the services that they pay for at Upscale Male, and we will gladly schedule a new appointment to allow for a full revisit of your recent haircut when desired. Our scheduling team can conveniently offer UM FlexBack appointments, which are full 30 minute appointments that are both no charge or tip allowed to our clients. Our salon generously compensates our stylists for extra FlexBack time spent with clients, thus ensuring they will be focused on addressing your concerns, and most importantly at no extra cost to you. All that we ask is that you submit your Flexback Request within 7 days of your haircut for our team to properly assess and address your concerns.
LATE ARRIVING APPOINTMENTS
We make our best efforts in trying to afford our stylists the most of your 30 minute appointment so they can offer tailored haircut experiences. We reserve the right to reschedule any haircut when a client is not in our salon by the start of their appointment time. Additionally, when a client arrives past their scheduled appointment time, we may not always be able to offer the requested shampoo, condition or hot towel service. When a client’s late arrival requires the removal of an add-on service from their appointment, our office will notify the client in person upon them arriving and getting checked in at the front desk.
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Our office will make these discretionary decisions solely to prevent a ripple effect of late running appointments for the remainder of your stylist's workday. We value her time and yours and we understand the inconvenience and frustration that can be felt when your appointment is required to be rescheduled, even after you have driven to the salon. We hope to avoid that situation as much as possible and we strongly encourage our clients to arrive five minutes ahead of time, as most all our appointments run on time or often start a few minutes early. Thank you for your understanding and cooperation.